FAQs

Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated delivery times within the United States:

  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 3–7 business days

Delivery times may vary depending on carrier delays, holidays, or demand.

2. Do you offer free shipping?

Yes! We offer free standard shipping on selected orders and promotions within the United States.

3. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking information to monitor your package in real time.

4. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery, subject to our Return & Refund Policy.

5. Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways to help protect your personal and payment information.

6. How can I contact customer support?

If you have any questions or need assistance, you can contact our support team anytime at:

📧 support@avensia.store

7. Can I cancel my order?

Yes. Orders may be canceled within 12 hours of purchase.

After this period, your order may already be processed or shipped and may no longer be eligible for cancellation.

8. Do you ship internationally?

Currently, we primarily serve customers within the United States. International shipping availability may vary depending on the product and destination.

9. What should I do if my package arrives damaged?

If your package arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you quickly.

10. Why is my tracking information not updating?

Tracking updates can sometimes take 2–5 business days after shipment to appear. If your tracking has not updated for an extended period, please contact our support team for assistance.

Thank you for shopping with Avensia.